At 2bat, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, why we collect it, how it is used, who it is shared with, and what rights you hold over your information at all times. We operate under an international gaming license and are bound by data protection obligations that reflect best international practice.
Policy at a Glance
Our Data Commitments
Six core principles that underpin every data decision we make at 2bat — from the moment you register to the day you close your account.
2bat collects only the personal data that is strictly necessary to provide the platform's services, comply with KYC and AML regulations, and ensure responsible gaming obligations are met. We do not collect data for the sake of it.
All data transmitted between your device and 2bat's servers is protected by industry-standard SSL/TLS encryption. Data stored on 2bat's servers is encrypted at rest. Your payment details — JazzCash, EasyPaisa, or bank credentials — are never stored in plain text.
You have the right to access, correct, update, and request deletion of your personal data held by 2bat. These rights can be exercised at any time by contacting our support team. We respond to all verifiable data requests within 30 calendar days.
2bat will only send you promotional communications — SMS, email, or in-app notifications — if you have explicitly opted in. You can withdraw your marketing consent at any time through your account settings or by contacting support, with no effect on your account status.
2bat does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data sharing is strictly limited to regulated service providers who assist in delivering 2bat's platform services, and only under binding confidentiality agreements.
2bat retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Regulatory and AML obligations require certain records to be retained for up to 5 years after account closure. After this period, data is securely deleted or anonymised.
Transparency
A clear breakdown of the categories of personal data 2bat collects, the legal basis for each, and the purpose it serves.
| Data Category | Examples | Legal Basis | Purpose |
|---|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, photograph | Legal obligation (KYC / AML) | Age verification, identity verification, fraud prevention |
| Contact Data | Email address, Pakistani mobile number, city of residence | Contract performance | Account management, support, OTP delivery, notifications |
| Financial Data | JazzCash/EasyPaisa account reference, bank account name, transaction history | Contract performance; legal obligation (AML) | Processing deposits and withdrawals, fraud detection, AML monitoring |
| Technical Data | IP address, device fingerprint, browser type, operating system, session duration | Legitimate interests | Security, fraud prevention, multi-account detection, responsible gaming monitoring |
| Usage Data | Games played, betting history, deposit and withdrawal patterns, login timestamps | Contract performance; legitimate interests | Platform improvement, responsible gaming monitoring, personalisation |
| Marketing Data | Promotional preferences, opt-in/opt-out status, campaign interaction history | Consent | Sending relevant promotional offers where you have opted in |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, cooling-off periods, problem gambling flags | Legal obligation; vital interests | Player protection, compliance with responsible gaming licensing conditions |
Player Rights
Under international data protection standards adopted by 2bat, you hold meaningful rights over your personal information. Here is what you can do.
Request a full copy of all personal data 2bat holds about you. We will provide this within 30 days at no charge.
If any data we hold about you is inaccurate or incomplete, you have the right to have it corrected promptly.
Request deletion of your personal data where there is no longer a legitimate reason for 2bat to retain it, subject to legal obligations.
Ask 2bat to restrict the processing of your data in certain circumstances while a complaint or correction request is being resolved.
Receive a structured, machine-readable copy of the data you provided to 2bat, for transfer to another service provider.
Object to 2bat's processing of your data for direct marketing or profiling purposes at any time — effective immediately upon receipt.
Where processing is based on your consent (e.g., marketing), you may withdraw it at any time without affecting prior lawful processing.
If you believe 2bat has not handled your data appropriately, you have the right to lodge a complaint with the relevant supervisory authority.
Table of Contents
This Privacy Policy ("Policy") is published by 2bat ("2bat", "we", "us", "our"), the operator of the online gaming platform at 2bat.bet ("the Platform"). This Policy describes how 2bat collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the Platform, including via any mobile application, browser, or other interface through which the Platform is delivered.
This Policy applies to all users of the 2bat Platform, including players based in Pakistan and all other jurisdictions from which access is permitted. It applies to data collected through account registration, platform use, customer support interactions, marketing communications, and any other touchpoint between you and 2bat.
This Policy should be read alongside the 2bat Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2bat is the data controller in respect of the personal data processed under this Policy. As data controller, 2bat determines the purposes for which and the means by which personal data is processed. All data protection queries, subject access requests, and complaints relating to this Policy should be directed to 2bat's Data Protection contact at [email protected] (plain text, not a link), marked "Data Protection Enquiry" in the subject line. 2bat will acknowledge all such enquiries within 5 business days.
When you register a 2bat account, you provide us with your full legal name, date of birth, a valid Pakistani mobile number, an email address, and your city of residence. During the KYC verification process, you additionally provide copies of government-issued identity documents (such as your CNIC), and details of the payment method you intend to use, including your JazzCash or EasyPaisa account reference or bank account information. You may also provide data when contacting our support team, completing surveys, or interacting with promotional campaigns.
When you access the 2bat Platform, we automatically collect certain technical and usage data. This includes your IP address, approximate geographic location derived from IP, device type and operating system, browser type and version, session start and end times, pages visited, games played, bets placed, and the frequency and duration of your Platform visits. This data is collected through server logs, session cookies, and analytics tools operated by 2bat.
In certain circumstances, 2bat receives personal data about you from third parties. This includes identity verification data from KYC service providers, fraud scoring data from anti-fraud and AML monitoring services, payment confirmation data from JazzCash, EasyPaisa, and banking partners, and — where applicable — data from responsible gaming self-exclusion registries to which 2bat subscribes.
2bat uses the personal data it collects for the following purposes:
2bat processes your personal data on one or more of the following legal bases:
2bat does not sell, rent, or trade your personal data to third parties for their own purposes. Data is shared only in the following limited circumstances, and always under binding data protection obligations:
2bat uses cookies and similar tracking technologies to enable the Platform to function correctly, remember your preferences, maintain your login session, and collect analytics data about how the Platform is used. The categories of cookies used by 2bat are as follows:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the 2bat Platform, but may affect some functionality.
2bat implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
2bat retains personal data for as long as is necessary to fulfil the purposes described in this Policy. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
2bat operates under an international gaming license and may use service providers located in jurisdictions outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable under 2bat's licensing framework, 2bat ensures appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or other recognised transfer mechanisms — to protect your data to a standard consistent with this Policy.
2bat employs age verification as a mandatory step in the KYC process. If 2bat discovers that personal data has been collected from an individual under 21 years of age, that data will be immediately deleted, the account will be closed, and any deposits will be returned to the payment source. If you believe a minor may have registered on 2bat, please contact support immediately at [email protected].
You have the following rights in relation to your personal data held by 2bat. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days and may require identity verification before processing your request:
2bat will only send you promotional communications if you have opted in at registration or through your account settings. Marketing communications may include bonus offers, new game announcements, PSL cricket betting promotions, and other 2bat platform news. You may opt out of marketing communications at any time by:
Opting out of marketing does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
2bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where a change is material, 2bat will notify registered users by email and/or by posting a prominent notice on the Platform prior to the change taking effect. The effective date at the top of this Policy indicates when it was last updated. Your continued use of the 2bat Platform after the effective date of any update constitutes your acceptance of the revised Policy. The current version of this Policy is always available at 2bat.bet/privacy-policy.
Manage your 2bat account, update your privacy preferences, and access your data rights — all from your account dashboard.
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